Sorry, we don't support analyzing Word documents, do you have surveys or reviews?
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Thematic's AI discovers themes, a human reviewer verifies accuracy. You can adjust themes, slice data, see trends and impact on metrics.
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We are able to easily differentiate between verbatim themes that are noise (no impact on overall metric) and those which are seriously impacting our CX metrics.
Michael Sherwood
Head of CX at Atom Bank
